Frequently Asked Questions
Answers about ordering, delivery, certification and after-sales support.
Answers about ordering, delivery, certification and after-sales support.
Send us your product list through the contact form, by email or by phone. Our team replies with an itemised quotation — including brands, lead times and pricing — usually within one working day.
Yes. In-stock items are dispatched the same day inside Kathmandu Valley, and we deliver to hospitals and clinics in all seven provinces through trusted logistics partners.
We supply CE-marked, ISO 13485 and FDA-registered brands. Certificates of conformity and batch documentation are available on request.
Absolutely. We provide technical specifications, compliance certificates, samples and competitive pricing for public and private tenders, along with rate contracts for scheduled supply.
Yes. Our biomedical engineers install and commission equipment, train your staff and offer preventive maintenance and annual maintenance contracts (AMC/CMC).
New customers usually pay in advance or on delivery. Registered hospitals and institutions can apply for credit terms and rate contracts after approval.
Yes. For consumables such as gloves, masks, sutures and dressings we can provide samples so your team can evaluate quality and fit before placing a bulk order.